Return & Refund Policy
- You have 30 calendar days to return an item from the date you received it, for any reason.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the original receipt from purchase.
To Initiate a Return
Email us at [email protected], and include the following information:
- Order # (found on your invoice, or in the “My Orders” section of your account on ELDesigns.com).
- SKU of the item(s) to be returned.
- Brief description as to the reason for the return.
You will receive a return mailing label from UPS via email when we receive your request.
Once we receive the returned item(s), allow 4-7 business days for refund processing.
Need to exchange for a different size? Email us at [email protected] and let us know you need a size exchange. We will get in touch with you to discuss sizing and ensure your exchange order is the correct fit.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item, typically within 4-7 business days.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- E.L. Designs reserves the right to refuse items for refund that have been determined by us to be noticeably used, worn, modified, or damaged in any way.
- E.L. Designs will pay for the shipping of your returned item(s).
Lifetime Warranty on Workmanship
We stand behind our designs and are pleased to offer a Lifetime Warranty on Workmanship. If you are returning an item because it may be defective under our warranty, we will assess the condition of the piece and evaluate whether it can be repaired or should be replaced. If the damage is deemed to have been caused by factors other than our workmanship, we will contact you to discuss our findings, and may be able to repair the piece for a nominal fee. We will still gladly offer a full refund or an exchange within 30 days of receipt of your order, pursuant to our general returns policy. Please contact us via [email protected] or 800-828-1122 for more information or assistance.
If you have any questions on how to return your item to us, contact us at [email protected] or 800-828-1122.